FAQ
Here are some answers to
questions you may have...
FREQUENTLY ASKED QUESTIONS
A: At times we ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com “find zip code” can help you find your specific abbreviations and how USPS will verify your address.
A: You will receive an order confirmation at the conclusion of the order process followed by a email confirmation; It will include your order number and a total amount to be charged. If you do not receive an order confirmation, or there was a mistake in your order please contact us at customerservice@clinchstar.com
A: US Shipping Time Estimates: 3-7 Days
International Shipping Time Estimates: 10-20 Days
A: We are very sorry. It doesn’t happen often, but nobody’s perfect. Email us HERE and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can 1) verify your claim and 2) call you to correct it.
A: If the order is shipped within the state of New York, the law requires us to charge you local sales tax.
A: If you have more then one item in your order we may ship your order in more then one box.
